Frequently Asked Questions

Website Related Questions

Which Publication’s Books are sold on the Website?

Pragationline currently sells only Nirali Prakashan’s Books on the website. Please email us at info@pragationline.com for other requirements.

I want to report a change of information for a particular product on the Website?

Please contact our Customer Support by Call or Whatsapp on +919890997939 or email us at info@pragationline.com from Monday to Saturday between 10.30 am – 07.00 pm (1030 – 1900 hours).

I cannot find a particular book on the Website?

Please contact our Customer Support by Call or Whatsapp on +919890997939 or email us at info@pragationline.com from Monday to Saturday between 10.30 am – 07.00 pm (1030 – 1900 hours).

I need help with ordering on the Website?

Please contact our Customer Support by Call or Whatsapp on +919890997939 from Monday to Saturday between 10.30 am – 07.00 pm (1030 – 1900 hours).

I want to sell my products on your Website?

Please contact us by email on info@pragationline.com and we will get back to you soon.

Shipping Related Questions

What if I want delivery to multiple Addresses?

Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you would need to place multiple orders.

How long will it take for the products to be shipped to me?

Typically all Maharashtra deliveries are completed within 1-2 days post shipment and outside Maharashtra deliveries are completed within 5-7 days post shipment, excluding the date of shipping, depending on your pin code or if it needs to be shipped outside India.

The same will be intimated when you place the order and a tracking number will be provided to you.

What do I do if the product is not in a good condition or the packaging is tampered/damaged?

Please contact our Customer Support on by Call or Whatsapp on +919890997939 or email us at info@pragationline.com from Monday to Saturday between 10.30 am – 07.00 pm (1030 – 1900 hours) and we will guide you with the process.

How are Shipping rates charged to me?

Shipping Rates are calculated on the total weight of all books on the cart. We do not charge any excess shipping rate, the shipping charges charged by the courier companies is forwarded to you.

Who do I contact for shipping related issues?

Please contact our Customer Care by Call or Whatsapp on +919890997939 or email us at info@pragationline.com from Monday to Saturday between 10.30 am – 07.00 pm (1030 – 1900 hours).

Return / Cancellation / Refund Related Questions

By when can I cancel my order?

We make our best efforts to ship each item in your order within 1 to 4 working days of the order. Any request for cancellation of orders once dispatched shall not be entertained.

What are the criterias for Refund / Return / Replacement?

1. Damaged or Faulty Product(s)
2. Wrong Product(s) delivered which is/are not as per your order
3. Cancellation of order before dispatch

What if I want to return the product delivered to me?

We have no returns policy at the moment. Though you would entitled to a replacement for the following reasons :

  1. Damaged or Faulty Product(s)
  2. Wrong Product(s) delivered which is/are not as per your order
  3. Cancellation of order before dispatch
  4. Order lost in shipping.
What if the product is not delivered ?

For items that were not delivered, a replacement copy is issued and will be processed only on confirmation that the product was not delivered to you.

Please allow up to 7 working days for your replacement copy.
Please note that you wont be charged for shipping of the replacement copy.

) If I have prepaid the amount of the Order and I cancel the order, when will I get the refund?

Please allow up to 14 / 21 working days for your refund to be processed in your account.